Returns & Refunds
Right of withdrawal
Purchases on the site www.cantinedifranciacorta.it of Cantine di Franciacorta are subject to the provisions of Legislative Decree. 206/05, which guarantees the right to withdraw, for any reason, the purchase contract.
Terms of the right of withdrawal:
– The purchased goods must be I integrate.
– The right of withdrawal is reserved only to natural persons, thereby excluding purchases made by retailers or by those who in any way purchase for resale to third parties.
– The shipping costs will be borne by the customer.
– Upon his arrival in stock, the goods will be examined for any damage or tampering (the integrity of the returned goods is an essential condition for the exercise of the right of withdrawal) Therefore, we recommend extreme caution in preparing the package, For example, using the original packaging.
– To exercise this right you must send a notice to that effect, within 10 days from the date of receipt of the goods ordered and send the goods within a further 15 days.
Follow the Procedure
– Send an e-mail to email@example.com containing the declaration of intent to exercise the right of withdrawal, indicating all the data required and call at +39 030 7751116
– Order number and order date
– Invoice Number
– Which products should be subject to withdrawal (identifying them with the item number)
– Their bank (IBAN)
Then you have to wait for a communication from us authorizing the return.
Upon receipt of such communication must return the goods within a further object of the 15 days to the address we will provide you
Cantine di Franciacorta agrees to refund the customer within 14 working days from receipt of goods by ensuring credit the Customer the invoice value of the goods resulting from the. In the above amount does not include shipping costs. This is in accordance with Article. 5, paragraph 6, D.Lgs n. 185 of 22/05/1999.
For any further information or clarification you can always contact us, anytime, S. Rovato-Iseo, 98 - Erbusco (BS) - Italy - Tel. +39 030 7751116 - firstname.lastname@example.org